FAQs

Can you help me with storage ideas and solutions?

Yes we can! There are a range of options from re-using/re-purposing storage that you already have, small scale options for tubs and drawer dividers, to ingenious made to measure storage solutions from elfa, designed to fit your space, which come with a 10 year guarantee – see our storage page here.

Are you a member of a Professional Organisation?

We are proud members of APDO (Association of Professional Declutterers and Organisers) and we adhere to their code of ethics.

Do you take rubbish and unwanted items away with you?

For an additional cost of £25 we can take one boot load to a charity shop. This is to cover our time, mileage and any parking costs. You will be asked to sign an itemised list of all the items we take on your behalf to ensure that you are entirely happy with your decision to donate them.

We are not able to take rubbish to the refuse centre/tip on your behalf. We also can’t sell items for you, however we can give you some hints and tips on various online sites to use.

Are you insured?

Yes we are. We have Public Liability and Professional Indemnity Insurance which means we are covered to work at your home or business with you.

How do I pay for your service?

Our preferred method of payment is BACS (bank transfer). Details of how to pay will be included on your invoice which we will email to you once you have decided to book a session. Please let us know if you are unable to use BACS and we can discuss other payment options.

Will we get the entire project finished within the session?

I will plan the session in advance so we know what we are tackling on the day, however, please remember we will be working at your pace and therefore we may not be able to get everything completed within the session. Where this happens, you may feel comfortable to continue by yourself, or we can book another session to fully complete the project.

Decluttering can take time, but we’ll help you to set clear goals and we’ll document the progress made so you can see how far you’ve come and have a plan of how to get to where you want to be.

How long will my project take?

This will depend on your individual project and the rate at which you feel comfortable working (how quickly you can make decisions about things). Some small projects can be completed during a half day session, some may be spread over a few sessions, over one, two or more weeks. You may wish to work with me to declutter and organise your entire home, room by room and this could take much longer.

Some clients also like to book a session with me every few months to keep on top of things and these can be booked at regular intervals or on an ad hoc basis.

If you have a deadline, such as ‘moving day’, we can talk about this and plan for it in advance.

Who do you work with and who can’t you work with?

We work with:

  • Adults aged over 18 years old
  • Homeowners and renters
  • Businesses and their employees

We don’t work with:

  • Anyone under the influence of alcohol or drugs
  • A property where people will be smoking
  • Anyone with a Hoarding disorder
  • Properties which are unsanitary or infested with pests/rodents

How much do you charge for your services?

Home Decluttering:

  • Half day (3 hours) – £105
  • Full day (6 hours) – £210
  • Online support (1 hour) – £30
  • Taking donations to charity – £25

Additional hours can be added to a half day session at £35 per hour.

Please note that where we need to travel outside of our area (over 15 miles from our base) there is an additional mileage charge.

Home Moving Packages:

You may have been given our details by one of the local estate agents we have partnered with. The following packages can be tailored to your requirements and therefore will depend on the number of rooms you would like help with or the size of an empty property.

  • Staging Success Package
  • Downsizers Delight Package
  • Settle In Package
  • Family Legacy Package

Prices start at: Half day (3 hours) – £105

 

Additional Services:

We can often signpost you to some other services, although you will need to organise these directly with the providers, check their rates with them and pay them separately. These services include:

  • Carpet cleaning
  • Oven cleaning
  • Home cleaning options
  • Upholstery & curtain cleaning
  • Home staging options

 

Please note that where we need to travel outside of our area (over 20 miles from our base) there is an additional mileage charge.

What area do you cover?

We are based in York, North Yorkshire and work with clients in this area or nearby, this includes towns and villages such as Escrick, Wheldrake, Elvington, Dunnington, Stamford Bridge, Bishopthorpe, Copmanthorpe, North Duffield and Bubwith. We will also cover areas such as Pocklington, Tadcaster, Selby, Howden, Goole, Sherburn-in-Elmet, Garforth and Wetherby.

Please contact us to discuss whether your location is covered by us. If you’re further away, but still within Yorkshire, we can still help, although a charge would need to be applied to cover our additional mileage. Please check with us for more information.

We also offer Online sessions which can be held anytime within our opening hours of Monday to Friday 9.30am – 6pm, or by prior arrangement at weekends and evenings.